Cancellation
Common questions about cancellation procedures, early termination fees, membership freezes, and notice periods
- Q.How do I cancel my gym membership?
- A.Cancellation procedures vary by gym. Options typically include: ① filling out a cancellation form at the front desk, ② submitting an online request via the gym's app or member portal. Most gyms apply a cut-off (e.g. by month-end for the following month), so act early.
- Q.Is there a cancellation fee for early termination?
- A.It depends on your contract. Month-to-month plans typically have no early termination fee. Annual or prepaid multi-month contracts may charge a prorated cancellation fee. Always check the contract terms before signing up. FitnessGym.jp displays the cancellation policy for each gym.
- Q.Can I freeze my membership instead of cancelling?
- A.Yes, most gyms offer a membership freeze (休会) for around ¥500–¥2,000/month, allowing you to keep your membership while pausing use. Common accepted reasons include childbirth, injury, or extended business travel. Maximum freeze periods are typically 3–12 months.
- Q.How much notice do I need to give to cancel?
- A.Most gyms require notice by the 15th or last day of the month to exit at the end of the following month. Missing the deadline may mean paying 1–2 extra months. The exact cut-off date varies, so check each gym's detail page on FitnessGym.jp.